Many companies dismiss Secret Shopping as a waste of time and money, but there is one thing that never changes, bad employees drive away business.  Customer satisfaction and loyalty are the key   to success of any business, especially if you consider what industry statistics say about interaction between customers and staff/management.

The challenge is how to evaluate both employees and management in a discrete way to really see what’s going on behind the scenes.  That’s exactly what Shop Your Facility’s programs accomplish.  Working with you, we determine targeted areas and during the “shop” we assign a ranking for each one and include a detailed time log of all interactions.  Finally, the shoppers provide a narrative that gives a nuanced view of the interactions with staff.

We combine these seperate evaluations into a report that gives you a clear look at what’s really going on in your operation.  Our objective viewpoint and rating of each area gives you the tools to correct or reward staff behavior.