The restaurant business has never been more competitive and making sure that each dining experience leaves a positive feeling with a customer is more important than ever.  Because time is money, we monitor the dining experience on a minute by minute basis.  We are tracking the speed of service, quality of the servers’ customer interactions and looking for areas where additional revenue can be generated.

We also evaluate attitude, presentation and up selling menu items.  Give us a chance to evaluate your restaurants and show you how to keep or bring it up to Five-Star standards.

When we Shop Your Facility, we work with you to customize exactly what areas you want to target.  Utilizing our step-by-step checklist we deliver several items:

•   Give a scoring grade to each individual aspect of the shop.
•   Keep track on a minute by minute basis of how and when each action occurs.
•   Include a narrative that provides our shopper’s personal insight to go with the scoring grades 
•   Provide photographs

Combining these inputs with our experienced shoppers lets us create a report that gives you a very specific evaluation of what went on during the shop.   Give us a chance to evaluate your facility and show you how to keep or bring it up to Five-Star standards.