Successful hotels and resorts have to make sure that their many diverse areas function as one to give guests an exceptional experience.  With so many moving parts, Shop Your Facility simplifies the process of evaluating how each department and individual staff are performing.

When we Shop Your Facility, we work with you to customize exactly what areas you want to target.  Utilizing our step-by-step checklist we deliver several items:

•   Give a scoring grade to each individual aspect of the shop.
•   Keep track on a minute by minute basis of how and when each action occurs.
•   Include a narrative that provides our shopper’s personal insight to go with the scoring grades 
•   Provide photographs

Combining these inputs with our experienced shoppers lets us create a report that gives you a very specific evaluation of what went on during the shop.   Give us a chance to evaluate your 
facility and show you how to keep or bring it up to Five-Star standards.